Return & Exchange Policy
Understanding our policies for a seamless experience
Refund & Exchange Policy
At Kavan The Brand, each piece is made to order with care. Because of the time and resources involved, we do not offer monetary refunds except in cases where the item arrives damaged.
Note: For damaged items, you must provide video evidence within 24 hours of receiving the item to our WhatsApp line.
Exchanges & Store Credit
Eligible only if you receive the wrong item, size, color, or a defective piece.
Contact Requirements
- Email: admin@kavanthebrand.com
- WhatsApp/Call: +234 703 621 0107
- Contact within 48 hours of delivery
Return Conditions
- Items must be unworn and unwashed
- Original packaging with tags intact
- Store credit valid for 6 months
Fit Issues
Exchanges accepted for the same style in a different size, or we can remake using your custom measurements. Customer is responsible for exchange shipping costs.
Final Sale Items
Non-returnable: Custom orders and discounted items are not eligible for return or exchange.
Production & Shipping
Abuja
3–5 working days
Other Nigeria
5–7 working days
International
5–7 days via DHL
Customs and duties are the customer's responsibility for international orders.
A Note on Sustainability
Every Kavan piece is made with care to reduce waste. Please double-check your size, measurements, and interest before placing an order. Your mindful shopping helps us limit packaging waste and reduce the carbon footprint of unnecessary returns.